Clear distribution of tasks

The METRO Group has implemented an extensive quality assurance program to ensure its products offer reliable quality. The system is designed so that it can be applied consistently in each of the 30 countries where Metro is present. Its uniform guidelines are valid for all markets, from Portugal to Vietnam: products and suppliers are checked directly on-site.

Stage 1 - Farming:
From spinach to strawberries to tomatoes – at the agricultural production level in Europe, the most important reference for checking critical quality criteria from planting to harvest is the EurepGAP standard . Impartial institutions analyze product samples while considering the following factors: use of pesticides and fertilizers, HACCP requirements (http://www.metro-haccp.com/) and the traceability of the products back to the place where they were grown.

Stage 2 – Packaging:
Some of the harvested produce – such as tomatoes – is further processed; some goes directly to the sales floor. In both cases, packaging plays a role in maintaining quality. The processes up to shipment are audited individually according to each type of product in accordance with the International Food Standard . Independent experts test and document compliance with all specifications regarding sorting, sensory tests and diligence. Other important criteria include HACCP regulations (www.metro-haccp.com), which consider the needs of customers and traceability of the product back to the supplier.

Stage 3 – Further processing into finished products:
Tomatoes are highly popular as an ingredient for finished products such as pizza, casseroles and pasta dishes. In this form, too, they must meet the requirements of systematic product and problem-oriented inspections. At this stage, inspectors are interested primarily in visible and hidden aspects, pesticide residues and environmental contaminants such as polluted groundwater.

Stage 4 – Logistics:

After packaging or processing, products often still have to make a long journey by airplane, truck or ship. The METRO Group systematically monitors transport systems and orders regular product inspections from the incoming goods areas right through to delivery at the stores – and even at the intermediate warehouses in between. The primary standard is IFS Logistic . Particular focus is placed on legal regulations such as HACCP (www.metro-haccp.com); on the freshness, ripeness and labeling of products; on temperature controls and on conformance with METRO Group product profiles.

Stage 5 – Store:
As soon as the products arrive at the store, the METRO Group’s internal monitoring system goes into action. This section covers the entire final stage the product must complete – from the store’s incoming goods gate to the sales floor. Important measures and criteria in this phase include checking for freshness during display of the products, maintenance of temperature, overall cleanliness and product labeling.

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